Attendance

 

Participant attendance is recorded at commencement of each course. Participants must sign in order to verify their attendance. This is required as part of Edupac’s registration, record keeping and reporting procedures.

 

Punctuality

 

Participants are expected to be on time at the commencement of the course and any assessment events. They should take time to be familiar with the date, time and venue for the course prior to starting.

 

Code of Behaviour

 

The following rules are to be followed when attending the course:

 

Participants are to conduct themselves in a professional and safe manner at all times.

 

Courtesy must be displayed towards other students, Trainers, and other people at the training venue.

 

Mobile phones and pagers are to be switched off during the training and any assessment times.

 

Wear suitable attire.

 

Be cooperative and participate during the course.

 

Should not be disruptive.

 

No smoking. Edupac operates training courses in a smoke-free environment. Please refrain from smoking at all times during the course, or anywhere else on the venue premises. During the mid-course break training venue regulations need to be observed.

 

No intoxication or consumption of alcohol or other illegal substances.

 

No abusive language or behaviour.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Complaints Procedures

 

Edupac ensures that courses are delivered professionally to a high standard. Customer satisfaction is important to us. It is our policy to endeavour to resolve all complaints as quickly as possible. All complaints will be treated as confidential. If a student has a complaint, dispute, grievance, or wishes to express their dissatisfaction, they must:

Address the matter in person with their Trainer, if it is something that can realistically be resolved on the day.

 

If the issue is not resolved satisfactorily, then the matter will be referred to the Director in writing.

 

Students may wish to contact Edupac on 09 624-6135 to obtain a complaint form, or speak with the Director in person.

 

Complaint forms must be addressed to the Director.

 

 

 

 

 

 

 

All complaints are kept on file for future reference in accordance with Edupac’s quality assurance system.

 

 

Disciplinary Procedures

 

Should a participant not abide by the guidelines while attending a course, the Trainer will manage the process in order to rectify the situation on the day.

 

If attempts to resolve such situations have a detrimental effect on the well-being of other students and Edupac staff, the participant may be asked to leave the premises. The participant may be offered to attend the course on another date, or if the situation is serious enough to be a breach of the guidelines, they may be asked to leave the course without a refund of fees.

 

Should a participant cause any harm to any persons while attending the course (physical or mental), they may be asked to leave the course without a refund of fees.

 

 

Health and Safety

 

Edupac recognises the importance of health and safety in the workplace, and endeavours to best meet health and safety legislation.

 

All training venues are selected and used on the basis of their compliance with health and safety regulations.

 

Occupational Safety and Health regulations (OSH) will be explained by Trainers prior to the commencement of courses. These will include:

Location of toilet facilities, including those for disabled persons

 

Exits, including fire and emergency exits

 

Emergency and evacuation procedures, including assembly areas

 

Course safety guidelines

 

 

 

 

 

Course Safety Guidelines

 

Participants are to be aware of the following safety guidelines:

Take all practical steps to ensure other people are not harmed

 

Rectify or report any situation or action to the Trainer, or training facility manager that may cause harm to anyone else around you or if you see anything that is believed to be hazardous

 

Report every accident or injury and damage to the Trainer or facility manager

 

 

 

 

 

 

Emergency Procedures

 

Participants are to be aware and follow the emergency procedures in the training facility for the following scenarios:

Fire or explosion

 

Serious injury or illness

 

Earthquake